Terms of Service

Last Updated: May 2, 2026

1. Acceptance of Terms

By accessing or using GoldenKall, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Service Description

GoldenKall provides a voice agent platform that uses natural language processing to handle restaurant phone calls, process orders, and manage reservations.

3. Third-Party Integrations

By using GoldenKall, you explicitly authorize us to read and write data to your connected third-party platforms, including but not limited to Google Calendar, Square POS, Toast POS, and other kitchen display systems. You represent that you have the authority to grant this access.

4. Prohibited Uses

You agree not to use GoldenKall for:

• Unsolicited marketing or "spam" calls.
• Fraudulent, harassing, or illegal activities.
• Interfering with the service's integrity or security.
• Collecting customer data without proper notice or consent.

5. Billing & Payments

Service fees are billed monthly based on your chosen plan. All payments are non-refundable unless otherwise stated in a specific promotion or pilot agreement.

6. Limitation of Liability

To the maximum extent permitted by law, GoldenKall shall not be liable for any indirect, incidental, or consequential damages. Specifically, GoldenKall is not liable for:

• Errors or failures in AI voice classification or order interpretation.
• Telecom carrier outages, latency, or SMS delivery failures.
• Sync errors between GoldenKall and your POS or Kitchen Display System.
• Loss of revenue due to missed calls or misinterpreted orders.

Our total liability is limited to the amount paid for the service in the three (3) months preceding the claim.

7. Insurance & Liability

GoldenKall maintains standard business insurance; however, customers are advised to maintain their own business interruption and professional liability insurance. GoldenKall does not provide insurance coverage for your restaurant's operations.

8. Termination

We reserve the right to suspend or terminate your access to GoldenKall for any violation of these terms or for any other reason at our discretion.

9. Governing Law

These terms are governed by the laws of the State of Tennessee, without regard to conflict of law principles. Any legal action shall be brought exclusively in the courts of Knoxville, Tennessee.