Privacy Policy

Last Updated: May 2, 2026

1. Introduction

At GoldenKall, we take your privacy seriously. This policy explains how we collect, use, and protect your data when you use our voice agent services for restaurant automation.

2. Information We Collect

We collect information necessary to provide and improve our services, including:

• Restaurant Data: Name, location, POS system details, and menu information.
• Call Data: Audio recordings and transcripts of phone calls handled by GoldenKall.
• Customer Data: Phone numbers, order history, and preferences to recognize "regulars".
• Google API Data: If you connect your Google Calendar, we access your calendar events (read/write) and primary email address. This data is used exclusively to manage and sync restaurant reservations.

3. Call Recording Compliance

In accordance with applicable laws, all calls handled by GoldenKall are recorded for quality assurance and order accuracy. A verbal notice is provided at the start of each call to ensure all parties are aware of the recording.

4. SMS and A2P Communications

By providing your phone number and opting in, you consent to receive service-related updates, order notifications, and marketing messages from GoldenKall via SMS.

• Message Frequency: Message frequency varies based on account activity.
• Rates: Message and data rates may apply.
• Opt-Out: You can opt-out at any time by replying "STOP".
• Help: Reply "HELP" for help or contact our support team.

Consent to receive SMS is not a condition of purchase.

5. Data Usage & Security

Your data is used to process orders, improve our voice models for your specific restaurant, and provide analytics. We implement industry-standard encryption to protect your information.

AI Training: We do not use your Google Workspace data or private customer data to train generalized AI models that are shared with other customers.

6. Google Limited Use Policy

GoldenKall's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements. We do not sell your Google API data to third parties.

7. Data Retention

We retain your data only for as long as necessary to provide the services or as required by law. You may request the deletion of your account and associated data by contacting us.

8. Contact Us

If you have questions about this policy, please contact us at privacy@goldenkall.com.